Become an Assembler! We are looking for a Call Center Representative to join our Physician RCM division. If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further!  We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.

This is a full-time, non-exempt position reporting to our RCM Manager.

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• Greet our patients in a friendly and positive manner.
• Discuss and answer customer questions with a goal of one call resolution.
• Updating confidential information and insurance billing
• Process credit card payments.
• Manage tasks within our internal work queues updating information as necessary.
• Respond to website patient inquires via phone call to discuss concerns and provide resolution.
• Work with collection agencies to update and provide accurate information.
• Respond to Attorney requests for balances and correspondence as well as update and bill insurance.
• Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

• At least one year of experience working with patient accounts receivable
• Proven experience answer high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus
• Excellent communication skills and professional demeanor
• The ability to work under tight deadlines
• Strong written and verbal communication skills with customer service focused aptitude
• Detail-oriented individuals who are team players highly self-motivated
• Ability to function well in a fast-paced and at times stressful environment.
• Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

• Be part of something special! We are growing both organically and through acquisitions.
• Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way!
• Ongoing training and development programs
• An environment that values transparency
• Virtual and in-person events to connect with your team.
• Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.